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If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it to Raya Collection and we’ll arrange for a replacement. But some conditions apply. Those are:
- Order must be checked in front of the delivery person (Inside Dhaka).
- If you find any defect and you think you need to return the product, inform the “Customer Service Department” as soon as possible along with a picture and return it instantly. (Inside Dhaka)
- If product is damaged it must be informed immediately after receiving and returned within 3 days from the day the product has been received. (Outside Dhaka)
- Product must be intact, however there can be exception (if the product is damaged).
- Used or Swatched product will not be considered for exchange or refund.
- If the customer chooses or places an order by themselves and want to return/change the product (except damaged products) the request will not be accepted.
- And in case of return for exceptional circumstances, customer must pay the transportation cost.
Once we receive your returned product, the product will be forwarded to the Product Development and Inspection Department. It will take 1-2 business days to verify the issue and after verification if it is found that the claim is valid, then the product will be exchanged or money will be refunded.
If the claim is not valid then Raya Collection will not be liable to exchange or return the money.